Photo Help - Photo Express Local Delivery FAQ

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Photo Express Local Delivery FAQ

Published 12/10/2020 10:54 AM   |    Updated 12/10/2020 10:54 AM
Express Local Delivery is a service for Same Day Pickup Photo products, where a customer can choose to have their order mailed to them or a recipient for a small fee instead of coming into the store for pickup. Below are a list of frequently asked questions and answers regarding this service.

*Holiday shipping cutoff for these orders of 12/21.  Express Local Delivery Orders must be placed by 6pm local store time in order to receive by 12/25*

*Due to the COVID-19 situation, delays with production and delivery timelines may occur, so please place your orders as early as possible. We apologize in advance for any lags and appreciate your understanding*

Is Express Local Delivery available for all products?
What is the cost for shipping?
Q:How can I choose Express Local Delivery?
How long will it take for the order to arrive?
Can I select the store I want to process the order?
Can I cancel my order after it has been placed?
What do I do if I am not satisfied with my order?
What happens if the order I ship out is undeliverable?
 
 
Q: Is Express Local Delivery available for all products?
A: This service is only available for Same Day Pickup products produced in stores, with the exception of 2 Poster Board print sizes 16x20 and 20x30.


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Q: What is the cost for shipping?
A: The cost of shipping is a flat rate of $4.99, no matter how many products you order.

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Q:How can I choose Express Local Delivery?
A: On the Order Fulfillment screen you will have the option to choose either “Pick up my order” or “Ship my entire order”. Select “Ship my entire order”, please ensure the Express Local Delivery option is selected.

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Q:How long will it take for the order to arrive?
A: Store processing time is 1 day. Shipping can take between 2 to 3 days.

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Q.Can I select the store I want to process the order?
A. At this time you are not able to select a specific store in which you would like the order sent to, this process is automated.

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Q: Can I cancel my order after it has been placed?
A: Yes, you will have 2 hours to cancel your order. Please note that you may not immediately be able to cancel your order, as it can take up to 5 minutes to process to through the system. After 5 minutes have passed, please try to cancel your order on our website. If problems persist, please do not hesitate to call Customer Care at Call 866-264-2910 toll-free, 24 hours a day, and 7 days a week.

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Q: What do I do if I am not satisfied with my order?
A: For Express Local Delivery orders, please call our customer service team toll-free, at 1-866-264-2910, 24 hours a day, 7 days a week.

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Q. What happens if the order I ship out is undeliverable?
A. If an Express Local Delivery order is not able to be delivered to the customer they will receive an automatic refund and cancellation email notification. The undeliverable order will be returned to a facility for destruction and disposal.



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