Photo Help - Photo Express Local Delivery FAQ


Photo Express Local Delivery FAQ

Published 03/16/2021 14:47 PM   |    Updated 03/16/2021 14:47 PM
Express Local Delivery is a service for Same Day Pickup Photo products, where a customer can choose to have their order mailed to them or a recipient for a small fee instead of coming into the store for pickup. Below are a list of frequently asked questions and answers regarding this service.

Is Express Local Delivery available for all products?
What is the cost for shipping?
How can I choose Express Local Delivery?
How long will it take for the order to arrive?
Can I select the store I want to process the order?
Can I cancel my order after it has been placed?
What do I do if I am not satisfied with my order?
What happens if the order I ship out is undeliverable?
 
 
Q: Is Express Local Delivery available for all products?
A: This service is only available for Same Day Pickup products produced in stores, with the exception of 2 Poster Board print sizes 16x20 and 20x30.


Back to top

Q: What is the cost for shipping?
A: The cost of shipping is a flat rate of $4.99, no matter how many products you order, when delivered to the same address.

Back to top


Q:How can I choose Express Local Delivery?
A: On the Order Fulfillment screen you will have the option to choose either “Pick up my order” or “Ship my entire order”. Select “Ship my entire order”, please ensure the Express Local Delivery option is selected.

Back to top

Q:How long will it take for the order to arrive?
A: Store processing time is 1 day. Shipping can take between 2 to 3 days.

Back to top

Q.Can I select the store I want to process the order?
A. At this time you are not able to select a specific store in which you would like the order sent to, this process is automated.

Back to top

Q: Can I cancel my order after it has been placed?
A: Yes, you will have 2 hours to cancel your order. Please note that you may not immediately be able to cancel your order, as it can take up to 5 minutes to process to through the system. After 5 minutes have passed, please try to cancel your order on our website. If problems persist, please do not hesitate to call Customer Care at Call 866-264-2910 toll-free, 24 hours a day, and 7 days a week.

Back to top

Q: What do I do if I am not satisfied with my order?
A: For Express Local Delivery orders, please call our customer service team toll-free, at 1-866-264-2910, 24 hours a day, 7 days a week.

Back to top

Q. What happens if the order I ship out is undeliverable?
A. If an Express Local Delivery order is not able to be delivered to the customer they will receive an automatic refund and cancellation email notification. The undeliverable order will be returned to a facility for destruction and disposal.



Back to top
 
Answer feedback
How easy was it to find your answer?
(1 = Most Difficult, 9 = Easiest)
Was this answer helpful?
(1 = No, Not Helpful 9 = Yes, Very Helpful)
How would you improve this question?
Characters Remaining: 255

 
Contact Us

Call
866-264-2910


Previous MonthNext Month
SunMonTueWedThuFriSat